SUP-2026-ENU Sample Questions & Answers
Network configuration ties with macOS recovery, backup and restore for the biggest share, ahead of privacy settings, MDM profiles and enrollment tied with Apple Account, iCloud and Continuity, managing software and apps, passkey authentication, and diagnostics.
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- Question 1Intermediate
Mobile Device Management · MDM Configuration Profiles
An organization uses an MDM solution to distribute a Wi-Fi payload configured for WPA3 Enterprise to all employee iPhones. A user manually removes the Wi-Fi profile from their device. What is the immediate consequence of this action?
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Correct answer: B
When a user manually removes a configuration profile that contains a Wi-Fi payload, the device instantly loses the settings required to connect to that network (such as the WPA3 Enterprise certificate and credentials). The device will drop the connection. It does not unenroll the device entirely unless the enrollment profile itself is removed.
- Question 2Intermediate
Mobile Device Management · MDM Configuration Profiles
True or False: If an organization uses Automated Device Enrollment (ADE) to enroll a Mac into their MDM solution, the MDM administrator can configure the enrollment profile to prevent the user from removing the MDM profile.
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Correct answer: A
True. One of the primary benefits of Automated Device Enrollment (ADE) via Apple Business Manager or Apple School Manager is that the MDM administrator can make the MDM profile non-removable by the end user. This ensures the device remains managed and compliant with corporate policies.
- Question 3Advanced
Mobile Device Management · MDM and Setup Assistant
To successfully deploy devices using Automated Device Enrollment (ADE), an organization must link their MDM server to Apple Business Manager or Apple School Manager using a secure token. This process relies on the device's unique ___________ being registered in the portal.
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Correct answer: B
Automated Device Enrollment (ADE) requires the device's Serial Number to be registered in Apple Business Manager or Apple School Manager. When the device activates, Apple's servers check the serial number and direct the device to the organization's linked MDM server.
- Question 4Intermediate
Apple Account and iCloud · Apple Account Types
A new employee is setting up their corporate iPhone and signs in with the Managed Apple Account provided by their employer. They notice that a specific service, which they frequently use on their personal Apple Account, is disabled and cannot be turned on. Which of the following services is disabled by default and typically cannot be used with a Managed Apple Account?
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Correct answer: B
Managed Apple Accounts are designed for organizational use and purposely disable certain consumer-focused services to protect user privacy and company liability. Find My is disabled by default for Managed Apple Accounts, as organizations should use MDM solutions to locate or wipe lost corporate devices. iCloud Drive, Notes, and Calendar are fully supported.
- Question 5Beginner
Apple Account and iCloud · iCloud Features and Services
A user wants their iPad to automatically back up to iCloud every night. Which three conditions must be met simultaneously for an automatic iCloud backup to trigger?
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Correct answer: B
For an automatic iCloud backup to occur, the iOS/iPadOS device must meet three specific conditions simultaneously: it must be connected to a power source, connected to a Wi-Fi network, and the device's screen must be locked. If the user leaves the Wi-Fi network during the backup, the backup pauses until the device reconnects.
- Question 6Advanced
Apple Account and iCloud · Continuity
A graphic designer wants to use Universal Control to move their Mac's cursor across to their iPad screen. They have placed the iPad next to the Mac, but the cursor does not push through the edge of the Mac display.
Upon investigation, you note the following:
- Both devices are on the same Wi-Fi network.
- Both devices have Bluetooth turned on.
- The Mac is signed into a Managed Apple Account.
- The iPad is signed into the user's personal Apple Account.
Why is Universal Control failing to work in this scenario?
sequenceDiagram participant Mac participant iPad Mac->>iPad: Proximity check via Bluetooth iPad-->>Mac: Found nearby Mac->>iPad: Authenticate Apple Account iPad-->>Mac: Mismatch! Note over Mac,iPad: Universal Control blockedShow answer & explanation
Correct answer: C
Continuity features like Universal Control require strict security prerequisites. Both devices must be signed into the exact same Apple Account, and that account must have two-factor authentication enabled. Because the Mac is using a Managed Apple Account and the iPad is using a personal Apple Account, Universal Control will not function, regardless of Wi-Fi or Bluetooth status.
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