210-060 Sample Questions & Answers
PSTN connectivity support for end users gets real attention here, alongside creating and modifying user and device accounts, Cisco Unity Connection voicemail and presence setup, call-signaling and media-flow fundamentals, and generating usage and capacity reports.
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Real questions from the Implementing Cisco Collaboration Devices (CICD) practice test — answers and explanations included. Showing 10 of 20 free samples.
- Question 1Beginner
Describe the Characteristics of a Cisco Unified Communications Solution · 1.1 Describe the Cisco Unified Communications components and their functions
True or False: In a Cisco Unified Communications Manager Express (CME) environment, user accounts and phone configurations are stored in the running-configuration of the IOS router.
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Correct answer: A
Unlike CUCM which uses a dedicated database, Cisco UCM Express (CME) is a feature set within Cisco IOS. All configuration, including ephone-dns, ephones, voice register pools, and dial-peers, is part of the router's standard running-configuration. This is a key architectural difference between the two solutions.
- Question 2Intermediate
Describe the Characteristics of a Cisco Unified Communications Solution · 1.1 Describe the Cisco Unified Communications components and their functions
A financial services company is deploying a new Cisco Collaboration solution. The primary requirement is to provide robust call control for over 5,000 users, integrated voicemail with speech recognition, and instant messaging with presence status for all employees. The company has multiple branches and requires centralized management and high availability. Which combination of Cisco products best meets these requirements?
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Correct answer: B
This combination provides the necessary enterprise-grade features. CUCM is designed for large-scale, centralized call control with high availability. Cisco Unity Connection offers advanced voicemail features like speech recognition. The Cisco IM and Presence Server integrates with CUCM to provide the required instant messaging and presence capabilities for all users. CME and Unity Express are designed for smaller branch deployments and lack the scalability and centralized management required.
- Question 3Advanced
Maintain Cisco Unified Communications System · 4.4 Generate RTMT reports to monitor system activities
An administrator is using the Real-Time Monitoring Tool (RTMT) to investigate reports of delayed call setups. Which performance counter category should be monitored to analyze the time it takes for CUCM to process a call and extend it to the destination device?
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Correct answer: C
The 'Cisco CallManager' performance object in RTMT contains critical counters related to call processing. Specifically, counters like 'CallProcessingDelay' can provide insight into the latency introduced by CUCM during call setup. Other counters in this category, such as 'CallsAttempted' and 'CallsCompleted', help in understanding the overall call processing load.
- Question 4Intermediate
Provide End User Support · 5.3 Troubleshoot endpoint issues
A user reports they can no longer log in to their phone using Extension Mobility. The administrator verifies the user's credentials are correct and that the Extension Mobility service is running on CUCM. The user's phone displays the error 'Login is unavailable (201)'. What is the most likely cause of this issue?
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Correct answer: C
The error 'Login is unavailable (201)' specifically indicates that the IP phone cannot access the URL for the Extension Mobility service. This is typically a network connectivity issue, a DNS resolution failure for the CUCM server name in the URL, or a misconfigured Service URL under Enterprise Parameters or the phone's device settings.
- Question 5Intermediate
Configure Voice Messaging and Presence · 3.2 Create or modify user accounts for Cisco Unity Connection
When integrating Cisco Unity Connection with CUCM using SIP, what is the purpose of creating a SIP Trunk Security Profile configured for 'Non Secure'?
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Correct answer: C
A SIP Trunk Security Profile defines security-related settings for a SIP trunk. When configured for 'Non Secure', it specifies that the communication will be unencrypted. It sets the device security mode, transport type (typically UDP or TCP), and the incoming/outgoing ports (defaulting to 5060 for SIP). This profile is mandatory for the SIP trunk configuration, even for unencrypted communication.
- Question 6Intermediate
Provision End Users and Associated Devices · 2.4 Create or modify endpoints for Cisco Unified Communications Manager
A collaboration engineer needs to provision a new Cisco 7841 IP Phone for a user in CUCM. The company uses a standardized phone button template for all employees in the marketing department. Which configuration object in CUCM combines settings like the phone button template, softkey template, and common phone profile into a single reusable entity that can be applied to the phone?
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Correct answer: A
The Common Device Configuration object in CUCM is used to group common settings that can be shared among multiple devices. This includes settings like softkey template, user hold MOH audio source, and phone button template. While a Device Pool groups network and location-specific settings, the Common Device Configuration groups feature and user-interface-related settings.
- Question 7Advanced
Provision End Users and Associated Devices · 2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
A network administrator at a university is setting up a new Cisco Unified CME system. They need to create a directory number that can be answered by any of the four administrative assistants in the main office. When a call comes in, all four phones should ring simultaneously. If one assistant answers, the other phones should stop ringing. What type of ephone-dn configuration is required to achieve this?
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Correct answer: C
In Cisco CME, configuring an
ephone-dnasocto-lineallows it to be assigned to multiple phones, creating a shared line appearance. Theocto-linetype supports up to eight call appearances. When a call arrives on this DN, all phones sharing it will ring simultaneously, and once answered on one device, the call is connected, and other phones stop ringing. This configuration directly meets the requirement for a shared, simultaneously ringing line. - Question 8Intermediate
Provide End User Support · 5.4 Identify voicemail issues and resolve issues related to user mailboxes
A user is unable to receive voicemails. Upon investigation, the administrator finds that the user's mailbox in Cisco Unity Connection is full. What is the most direct way for the administrator to resolve this issue without deleting the user's existing messages?
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Correct answer: B
Mailbox size limits (quotas) in Cisco Unity Connection are defined within the Class of Service (CoS) assigned to the user. If a user's mailbox is full, the administrator can increase the 'Mailbox Size' or 'Send/Receive Size' quotas within their assigned CoS. This will immediately provide more space for new messages without requiring the deletion of existing ones.
- Question 9BeginnerSelect 2
Provision End Users and Associated Devices · 2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Which two of the following are valid methods for creating end user accounts in Cisco Unified Communications Manager? (Select TWO)
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Correct answers: B, C
CUCM can be configured to synchronize with an external LDAP directory. This allows for automated creation and management of end user accounts based on the corporate directory, which is a highly common and efficient method.
The Bulk Administration Tool (BAT) is a feature within CUCM that allows administrators to perform batch operations, including creating, updating, and deleting a large number of users by importing data from a CSV file.
- Question 10Intermediate
Describe the Characteristics of a Cisco Unified Communications Solution · 1.1 Describe the Cisco Unified Communications components and their functions
A company has a centralized CUCM cluster at its headquarters and wants to implement call processing redundancy for a remote branch office that has an ISR G2 router. The goal is to allow phones at the branch to register and make internal and PSTN calls even if the WAN link to headquarters fails. Which Cisco IOS feature should be configured on the branch router?
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Correct answer: C
Survivable Remote Site Telephony (SRST) is the Cisco IOS feature designed specifically for this purpose. When IP phones at a remote site lose connectivity to the central CUCM, they can re-register to the local SRST-enabled router. The router then provides basic call processing capabilities, allowing for internal calls and PSTN access via a local gateway until the WAN link is restored.
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