500-440 — Designing Cisco Unified Contact Center Enterprise Practice Test

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Description

UCCED (500-440), Cisco's Unified Contact Center Enterprise design exam, retired in October 2021. If you're working from the old syllabus, our practice questions still cover CCE features, sizing ICM, CVP and Finesse, and network and virtualization design. For current contact center credentials, look at exams such as 500-442 or 500-444.

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500-440Designing Cisco Unified Contact Center Enterprise
Mapped
Domains Covered
Describe the Features and Functionality of the Cisco Unified CCE Solution
Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution
Identify the Network Design Considerations in a Cisco Unified CCE Solution
Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center
Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components
Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components

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Q 50 / 5002:14
Which protocol operates at the transport layer?
A HTTP
B TCP
C ARP
D ICMP
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Correct
Option B is correct — TCP operates at the transport layer
Why?
TCP (Transmission Control Protocol) provides reliable, connection-oriented communication at Layer 4 of the OSI model.

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500-440 Questions

Study from 203 practice questions aligned to the latest 500-440 objectives.

Entry / Support Technician
IT beginners and support staff
Professional
3-5 years experience; core + concentration exam

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Why is TCP connection-oriented?
TCP uses a three-way handshake (SYN, SYN-ACK, ACK) to establish a reliable session before data transfer begins...

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Frequently asked questions

Everything you need to know about prepping for 500-440.

What is the 500-440 exam?
500-440 (Designing Cisco Unified Contact Center Enterprise) is a certification exam offered by Cisco. Validates expertise in designing and deploying Cisco Unified Contact Center Enterprise solutions, covering architecture, sizing, network design, and virtualization for enterprise contact centers.
What is the 500-440 exam format?
Official format is typically 65-75 questions, 75 minutes, passing score 70%/300-1000. Available in 2 languages.
How much does the 500-440 exam cost?
The official exam fee is $300 USD. Pricing may vary by country, currency, or voucher.
What topics are on the 500-440 exam?
The 500-440 syllabus is organized into 6 domains. (Last updated: 2021-10-15)
  • Describe the Features and Functionality of the Cisco Unified CCE Solution (23%)
  • Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center (23%)
  • Identify the Network Design Considerations in a Cisco Unified CCE Solution (19%)
  • Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components (13%)
  • Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution (11%)
  • Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components (11%)
How should I prioritize the 500-440 syllabus?
Start with the highest‑weight domains first: Describe the Features and Functionality of the Cisco Unified CCE Solution, Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center, Identify the Network Design Considerations in a Cisco Unified CCE Solution. Then work down the list and use practice questions to validate each topic.
Who should take the 500-440 exam?
This exam is commonly taken by Contact Center Engineers. Review recommended experience and the syllabus domains on this page.
How to study for the 500-440 exam?
Use the syllabus domains to build your plan, then combine focused practice questions with official resources:
  • Study tips:
    • Focus on design principles and best practices
    • Understand all UCCE components and their interactions
    • Practice with ICM scripting
    • Learn Erlang calculations for sizing
Is the 500-440 exam active in 2026?
Current status: RETIRED. Last content update: 2021-10-15.
How long is the 500-440 certification valid?
Certification validity is typically 3 years. Recertification options vary by vendor and program.
When was 500-440 released and when does it retire?
Retirement: 2021-10-15.
Is this the real 500-440 exam?
No, but the questions mirror the format, difficulty, and objectives so you are fully prepared.
How long do I get access?
Access depends on your plan, with ongoing updates to the 500-440 pool.
Can I study on mobile?
Yes, the simulator is optimized for desktop and mobile so you can keep studying anywhere.
Does this include explanations?
Yes, detailed explanations are included for every question.

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