600-455 Sample Questions & Answers

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.) A.SIP REFER label and SigDigitsB.SIP REFER with ICM router requeryC.SIP REFER with ICM script Send To VRU nodeD.SIP REFER with custom SIP headerE.SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup labelF.SIP REFER with ECC variable user.sip.transfer

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.) A.Treat the call with Dialed Number Default Label.B.Queue the call and play a message, then release the call.C.Treat the call with System Default Label.D.Terminate the call with a Dialog Fail or RouteEnd.E.Transfer calls to an available IVR port.F.Send a Release Message to the routing client.G.Offer Courtesy Callback to the caller, then terminate the call.H.Transfer the call to the Cisco Unified Communications Manager hunt group.

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.) A.administration serverB.real-time data serverC.analytical serverD.recording serverE.static serverF.performance server

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.) A.basic call control (answer, hold, retrieve, end, and make call)B.advanced call control (consultation, transfer after consult, conference after consult)C.agent historical reportsD.ready and login reason codesE.phonebooks and workflowsF.desktop for third-party ACD