220-1201 Sample Questions & Answers
Resolving hardware and network problems carries the most weight, alongside cable types, RAM and storage installation, TCP and UDP protocols plus wireless standards, laptop and mobile device hardware, and virtualization or cloud concepts.
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- Question 1Beginner
Hardware and Network Troubleshooting · NTP server configuration
A technician is troubleshooting a server that shows incorrect timestamps in system logs, causing issues with scheduled backups and authentication. The server is part of a domain but seems to be drifting from the correct time. Which service should be configured to resolve this issue?
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Correct answer: A
Network Time Protocol (NTP) is the correct service to configure for resolving time synchronization issues. NTP synchronizes computer clocks across networks by connecting to authoritative time sources. In a domain environment, servers should sync with domain controllers or designated NTP servers to maintain accurate timestamps, which are critical for authentication, logging, and scheduled tasks. Port 123/UDP is used for NTP communication.
- Question 2Intermediate
Hardware · Mini-LED display technology
A company is purchasing new high-end monitors for their graphic design department. The designers require exceptional contrast ratios, true blacks, and minimal backlight bleeding. However, they are concerned about potential burn-in issues. Which display technology would BEST meet their requirements while addressing their concerns?
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Correct answer: A
Mini-LED is the best choice for this scenario. Mini-LED technology uses thousands of tiny LEDs for backlighting, enabling precise local dimming zones that deliver exceptional contrast ratios and near-OLED black levels without the burn-in risk associated with OLED displays. This makes Mini-LED ideal for professional graphic design where static elements might remain on screen for extended periods. Mini-LED also offers high brightness levels and excellent HDR performance.
- Question 3Intermediate
Virtualization and Cloud Computing · Type 1 hypervisors
An organization wants to deploy a virtualization solution where the hypervisor runs directly on the physical hardware without requiring a host operating system. They need maximum performance and security isolation for their virtual machines. Which type of hypervisor should they implement?
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Correct answer: B
Type 1 (bare-metal) hypervisor is correct for this scenario. Type 1 hypervisors run directly on the physical hardware without needing a host OS, providing better performance, security isolation, and lower latency compared to Type 2 hypervisors. Examples include VMware ESXi, Microsoft Hyper-V Server, and Citrix XenServer. This architecture eliminates the overhead of a host OS and provides direct hardware access for optimal VM performance.
- Question 4Beginner
Mobile Devices · eSIM configuration
A mobile device technician needs to activate service on a new smartphone that supports both physical SIM and eSIM technology. The customer wants to use two different carriers simultaneously for personal and business lines. What is the BEST configuration approach?
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Correct answer: A
Using one physical SIM and one eSIM profile is the best configuration for dual-carrier support. eSIM (embedded SIM) is a programmable chip built into the device that can be activated remotely using a QR code or carrier app. This dual-SIM configuration allows simultaneous use of two carriers without requiring two physical SIM slots, enabling separate personal and business lines on one device with easy profile management.
- Question 5Intermediate
Virtualization and Cloud Computing · Container technology
A developer needs to deploy an application with all its dependencies in a lightweight, portable format that can run consistently across different computing environments without the overhead of a full virtual machine. Which virtualization technology should be used?
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Correct answer: A
Containers are the ideal solution for this requirement. Containers package applications with their dependencies into portable units that share the host OS kernel, making them much lighter than VMs. Technologies like Docker create isolated environments without the overhead of full operating systems, enabling consistent deployment across development, testing, and production environments. Containers start faster, use fewer resources, and provide the portability needed for modern DevOps workflows.
- Question 6Intermediate
Virtualization and Cloud Computing · Virtual Desktop Infrastructure
A company wants to provide remote employees with virtual desktops that are centrally managed and secured. Users should be able to access their desktop environment from any device while all data remains in the corporate data center. Which solution should be implemented?
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Correct answer: A
Virtual Desktop Infrastructure (VDI) is the correct solution for providing centrally managed remote desktops. VDI hosts desktop environments on centralized servers in the data center, allowing users to access their desktops from any device through thin clients or web browsers. This ensures all data remains secure in the corporate data center, simplifies management and updates, provides consistent user experience across devices, and enables better security control and compliance.
- Question 7Intermediate
Hardware and Network Troubleshooting · Overheating troubleshooting
A technician is troubleshooting a laptop that randomly shuts down during normal operation. The system feels extremely hot to the touch, and the fan is running at maximum speed constantly. After checking, the air vents appear clear. What should the technician check NEXT?
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Correct answer: D
Checking and replacing the thermal paste is the next logical step. When thermal paste degrades or dries out, it loses its ability to efficiently transfer heat from the CPU to the heat sink, causing overheating even with clear vents and working fans. Symptoms include high temperatures, maximum fan speeds, and thermal shutdowns. Reapplying quality thermal paste often resolves persistent overheating issues when external airflow is not the problem.
- Question 8Advanced
Hardware and Network Troubleshooting · Port flapping
A network administrator notices intermittent connectivity issues on several workstations connected to a managed switch. The switch logs show the ports are rapidly alternating between up and down states. What is this condition called, and what is the MOST likely cause?
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Correct answer: C
This condition is called port flapping, and faulty network cables are the most common cause. Port flapping occurs when a switch port rapidly cycles between connected and disconnected states, often due to damaged cables, loose connections, or electromagnetic interference. Other causes can include faulty NICs, duplex mismatches, or spanning tree issues, but physical layer problems like bad cables account for the majority of port flapping incidents. This creates intermittent connectivity and degrades network performance.
- Question 9Intermediate
Hardware · Display connections
A technician is setting up a new 4K monitor for a video editor. The monitor supports DisplayPort 1.4, HDMI 2.1, and USB-C with DisplayPort Alt Mode. The workstation has all three port types available. Which connection should the technician use for the BEST performance at 4K 60Hz with HDR support?
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Correct answer: C
DisplayPort 1.4 provides the best performance for this scenario. It offers 32.4 Gbps bandwidth, supporting 4K at 120Hz with HDR, and 8K at 60Hz. DisplayPort 1.4 includes Display Stream Compression (DSC) for higher resolutions and refresh rates, supports HDR10, and provides better color depth than other options. While HDMI 2.1 is capable, DisplayPort 1.4 is preferred for professional video editing due to its superior bandwidth and feature set.
- Question 10Advanced
Hardware and Network Troubleshooting · RAID troubleshooting
A technician is troubleshooting a RAID 5 array with four drives. One drive has failed completely, and the array is running in degraded mode. Before replacing the failed drive, the technician hears clicking sounds from another drive in the array. What should the technician do FIRST?
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Correct answer: C
Performing an immediate backup is the critical first step. RAID 5 can tolerate only one drive failure, and clicking sounds indicate impending failure of a second drive. If the clicking drive fails before the array is rebuilt, all data will be lost. The technician must prioritize data preservation by backing up the array while it's still accessible, even in degraded mode. After backup completion, then address drive replacement and array rebuilding.
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