EX0-115 — IT Service Management Foundation Based on Iso / Iec 20000 Practice Test

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Description

If your organization runs IT services to ISO/IEC 20000, EX0-115 earns you EXIN's IT Service Management Foundation. In the practice test, you'll answer questions on core ITSM concepts, what a service management system needs, and running it day to day. It's a good base for managers, auditors and consultants, and EXIN's specialist and auditor levels follow.

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Stop guessing what will be on the exam. Our question banks are meticulously mapped to the official syllabus, ensuring comprehensive coverage of every domain and objective. Review the topics below to see exactly what you will be tested on.

EX0-115IT Service Management Foundation Based on Iso / Iec 20000
Mapped
Domains Covered
Introduction to IT service management
Service management system (SMS)
The operation of the service management system (SMS)

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Q 50 / 5002:14
Which protocol operates at the transport layer?
A HTTP
B TCP
C ARP
D ICMP
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Correct
Option B is correct — TCP operates at the transport layer
Why?
TCP (Transmission Control Protocol) provides reliable, connection-oriented communication at Layer 4 of the OSI model.

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EX0-115 Questions

Study from 256 practice questions aligned to the latest EX0-115 objectives.

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Advanced Implementation
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Why is TCP connection-oriented?
TCP uses a three-way handshake (SYN, SYN-ACK, ACK) to establish a reliable session before data transfer begins...

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Frequently asked questions

Everything you need to know about prepping for EX0-115.

What is the EX0-115 exam format?
Official format is typically 40 questions, 60 minutes, passing score 65% (26/40 questions)/0-40.
How much does the EX0-115 exam cost?
The official exam fee is $250 USD. Pricing may vary by country, currency, or voucher.
What topics are on the EX0-115 exam?
The EX0-115 syllabus is organized into 3 domains. (Last updated: 2025-07-29)
  • The operation of the service management system (SMS) (55%)
  • Service management system (SMS) (30%)
  • Introduction to IT service management (15%)
How should I prioritize the EX0-115 syllabus?
Start with the highest‑weight domains first: The operation of the service management system (SMS), Service management system (SMS), Introduction to IT service management. Then work down the list and use practice questions to validate each topic.
Who should take the EX0-115 exam?
This exam is commonly taken by Managers. Review recommended experience and the syllabus domains on this page.
How to study for the EX0-115 exam?
Use the syllabus domains to build your plan, then combine focused practice questions with official resources:
  • Official resource: ISO/IEC 20000-1:2018 (EN)
  • Study tips:
    • Focus on understanding the service management system (SMS) components
    • Memorize the key processes and their objectives
    • Practice distinguishing between different process activities
    • Understand the Plan-Do-Check-Act (PDCA) cycle application
Is the EX0-115 exam active in 2026?
Current status: ACTIVE. Last content update: 2025-07-29.
How long is the EX0-115 certification valid?
Certification validity is typically Lifetime. Recertification options vary by vendor and program.
When was EX0-115 released and when does it retire?
Released: 2018-09-01.
How many EX0-115 practice questions are included on ExamJungle?
This EX0-115 practice test includes 256 practice questions in the simulator, with explanations and study tools.
Is this the real EX0-115 exam?
No, but the questions mirror the format, difficulty, and objectives so you are fully prepared.
How long do I get access?
Access depends on your plan, with ongoing updates to the EX0-115 pool.
Can I study on mobile?
Yes, the simulator is optimized for desktop and mobile so you can keep studying anywhere.
Does this include explanations?
Yes, detailed explanations are included for every question.

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