PEGACPBA24V1 Sample Questions & Answers
Weighted toward designing the case lifecycle, the single biggest topic, plus application architecture and development, data objects and application data, Pega Express delivery, views, forms and portal content, access and identity basics, and reporting insights.
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- Question 1Beginner
Pega Express · Benefits and best practices of the Pega Express delivery approach
True or False: The Pega Express delivery approach emphasizes designing the data model and backend integrations first, before considering the user personas or the channels they use to interact with the application.
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Correct answer: B
False. Pega Express leverages a Center-out business architecture. It focuses first on the core business logic (the microjourney, personas, and outcomes) at the center, rather than starting bottom-up (data models/integrations) or top-down (channel-specific UIs).
- Question 2Advanced
Case Management · Skip a stage or process
A telecommunications company is designing a 'Network Issue Resolution' case type.
Background:
When a customer reports an outage, the system must first attempt an automated remote diagnostic.Current Situation:
If the remote diagnostic resolves the issue, the case should immediately proceed to the 'Resolution Communication' stage, bypassing the 'Field Technician Dispatch' stage.Requirements:
The Business Architect needs to implement this bypass logic without writing custom code.Constraints:
The logic must be evaluated dynamically based on the outcome of the diagnostic step.Which configuration best meets these requirements?
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Correct answer: E
In Pega App Studio, you can configure a stage to skip based on a custom condition (a When rule) evaluated at runtime. By setting a condition on the 'Field Technician Dispatch' stage to skip if the issue is already resolved, the case lifecycle automatically bypasses the unnecessary stage. While a 'Change Stage' shape could technically move the case, configuring the skip condition on the stage itself is the best practice for declarative, clear lifecycle design.
- Question 3Intermediate
Case Management · Add a service level agreement; configure urgency, goals, deadlines, passed deadlines
A Business Architect is configuring a Service Level Agreement (SLA) for a 'Review Claim' assignment. The initial urgency for the case type is set to 20. The assignment SLA is configured as follows:
- Initial Urgency: 15
- Goal: 2 days, increase urgency by 10
- Deadline: 4 days, increase urgency by 20
- Passed Deadline: 1 day, increase urgency by 10 (limit 3 times)
What is the total assignment urgency if the assignment remains incomplete 3 days after it was routed to the user?
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Correct answer: B
Total urgency = Case Initial Urgency + Assignment Initial Urgency + SLA Increases.
Case Initial Urgency = 20.
Assignment Initial Urgency = 15.
At day 3, the Goal (2 days) has passed, adding 10.
The Deadline (4 days) has NOT passed yet.
Calculation: 20 + 15 + 10 = 45. - Question 4Intermediate
Case Management · Route assignments to users, work groups, work queues
An insurance company has a team of 15 underwriters who process policy renewals. The requirement states that any underwriter on the team should be able to pick up the next available renewal case based on priority, rather than cases being assigned to specific individuals.
How should the Business Architect configure the routing for the 'Process Renewal' assignment?
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Correct answer: D
A work queue (formerly known as a workbasket) is a shared container for assignments that can be accessed by multiple operators. When tasks do not need to go to a specific user, they are routed to a work queue where any available member of the team can pick them up. Routing to a specific user or using cascading approval does not meet the requirement of a shared pool of work.
- Question 5Beginner
Case Management · Configure and send email correspondence
To automatically notify a customer when their order is shipped, a Business Architect should add a ___________ automation shape to the case lifecycle in App Studio.
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Correct answer: C
The 'Send email' automation shape is used to automatically generate and send email correspondence to users, customers, or work parties during case processing without requiring human intervention.
- Question 6Intermediate
Case Management · Identify duplicate cases
A university admissions system is experiencing issues where students submit multiple applications for the same semester. The system must flag an application as a potential duplicate if it has the same Student ID, the same Semester, and either the same Major OR the same Application Date.
When configuring the Search duplicate cases step, how should the Business Architect define the conditions?
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Correct answer: D
Pega duplicate case detection uses 'basic' (must-match) conditions and 'weighted' conditions. Student ID and Semester MUST match, so they are basic conditions. Major and Application Date are 'either/or', so they should be weighted conditions. Assigning them each a weight of 50 and setting the threshold to 50 ensures that if EITHER one matches, the threshold is met and the case is flagged as a duplicate.
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