PEGACPCSD23V1 Sample Questions & Answers
Digs into Constellation UX and Composite tab configuration, the single biggest weight, plus contact-center basics, reporting, modular reuse, creating service cases, the Common Data Model, configuring dialogs, and channel setup for Digital Messaging.
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- Question 1IntermediateSelect 2
Case Management · Control the behavior a service request using configuration settings
When configuring a Service Request in Pega Customer Service '23, administrators can modify behavioral settings to dictate how and when the case is presented to the CSR. Which TWO of the following are valid configuration settings used to control the behavior of a service request? (Select TWO)
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Correct answers: C, D
Service requests can be configured to be suggested to agents automatically when specific business conditions are met, improving proactive service.
Administrators can configure whether a service request is visible and selectable by a CSR in the Add Task menu during an interaction.
- Question 2Beginner
User Experience · Define Constellation UX best practices
The Constellation design system emphasizes an intent-driven UI. When designing a new CSR desktop in Pega Customer Service '23, what is a core best practice regarding the presentation of data to the user?
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Correct answer: D
Constellation UX best practices focus on an intent-driven, modular approach. Data should be surfaced contextually based on the user's immediate need (the microjourney), avoiding cognitive overload by hiding secondary data in distinct views or tabs until required.
- Question 3Intermediate
User Experience · Define Composite best practices
A healthcare provider is configuring the Customer Composite in their Pega application. The business wants to show the patient's medical history, billing information, upcoming appointments, previous interactions, family members, and insurance coverage all on the default composite view. According to Composite best practices, how should a Senior System Architect address this requirement?
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Correct answer: C
Composite best practices dictate that the default view should not be overloaded with data, as it degrades CSR performance and increases cognitive load. Critical, frequently accessed data belongs on the main view, while supplementary data should be categorized into separate Composite tabs.
- Question 4Advanced
User Experience · Create Composite tabs
In a Constellation-based Pega Customer Service '23 application, a developer needs to create a new Composite tab to display 'Recent Orders' for an e-commerce client. What is the correct architectural approach to implement this new tab?
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Correct answer: C
In the Constellation architecture, UI components are view-based. To create a new composite tab, a developer creates a View (representing the content, like Recent Orders) in the relevant data/work class, and then configures the customer composite landing page or portal configuration to render that View as a distinct tab.
- Question 5Intermediate
User Experience · Define Constellation UX best practices
The ________ architecture in Pega '23 separates the UI rendering layer from the back-end business logic, relying on standardized JSON responses to render views dynamically without requiring custom HTML or CSS.
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Correct answer: B
Constellation is Pega's prescriptive, view-based UI architecture that separates front-end rendering from back-end logic via a stateless API, using JSON to dictate layout and content without custom coding.
- Question 6Beginner
User Experience · Define Constellation UX best practices
True or False: In Pega Customer Service '23, organizations migrating from UI-Kit to Constellation must completely rewrite their business logic (such as flows, decision tables, and data pages) because Constellation uses a fundamentally different back-end processing engine.
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Correct answer: B
False. Constellation is a presentation layer architecture. The underlying business logic (Center-out architecture, flows, decision tables, data pages) remains the same. Only the UI layer (sections, harnesses) needs to be mapped to Constellation Views.
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