ITIL4-DPI Sample Questions & Answers
Spans core terminology for direction, planning and improvement, tied for the top weight with the continual improvement model applied to value streams, plus scope of control, governance and risk, change management, and measurement.
Launch the full ITIL4-DPI simulator →Showing 6 of 12 free samples.
- Question 1IntermediateSelect 2
Key Concepts of Direct, Plan and Improve · Differentiating Key Concepts
Select TWO characteristics that distinguish 'Governance' from 'Management' within the context of Direct, Plan and Improve. (Select TWO)
Show answer & explanation
Correct answers: A, C
Management focuses on the execution of activities (Plan, Build, Run, Monitor) to align with the direction set by governance.
Governance (EDM - Evaluate, Direct, Monitor) is about setting direction and oversight.
- Question 2Intermediate
Key Concepts of Direct, Plan and Improve · Value, Outcomes, Costs and Risks
A Service Level Manager is analyzing a proposal for a new high-availability service tier. The proposal promises high utility and warranty but carries significant financial risk if adoption targets are not met. Which element of the 'Value, Outcomes, Costs, and Risks' relationship is the manager PRIMARILY evaluating when considering the financial downside?
Show answer & explanation
Correct answer: A
The manager is evaluating 'Introduced Risks' (specifically financial risk of low adoption). Value is the net result of (Outcomes Supported - Outcomes Affected) + (Costs Removed - Costs Introduced) + (Risks Removed - Risks Introduced).
- Question 3Beginner
Key Concepts of Direct, Plan and Improve · Key DPI Terminology
True or False: In the context of Direct, Plan and Improve, 'Direction' includes the activity of providing the necessary resources to achieve the objectives, not just setting the objectives.
Show answer & explanation
Correct answer: B
'Direction' typically refers to leading, conducting, or guiding. While it involves setting policies and objectives, the actual provision and management of resources is primarily a 'Planning' and 'Management' activity, though direction authorizes it. Direction sets the aim; Planning organizes resources to hit the aim.
- Question 4Beginner
Key Concepts of Direct, Plan and Improve · Differentiating Key Concepts
An organization uses a document that explicitly states: 'All passwords must contain at least 12 characters including special symbols.' This document mandates compliance and is non-negotiable. What type of governance instrument is this?
Show answer & explanation
Correct answer: D
A Policy is a formal document that describes requirements that must be met. It is mandatory. Guidelines are recommendations. Controls are the measures taken to manage risk and ensure policy is followed (the password complexity check itself is a control; the document stating the rule is the policy).
- Question 5Intermediate
Key Concepts of Direct, Plan and Improve · Key DPI Terminology
When planning a new service implementation, the team identifies a risk that a key vendor might go bankrupt. They decide to identify an alternative vendor and sign a retainer agreement just in case. What type of risk modification strategy is this?
Show answer & explanation
Correct answer: D
This is Risk Mitigation (reduction). They are taking steps to reduce the impact of the risk if it materializes. They are not avoiding the risk (by not using the vendor) or transferring it (insurance).
- Question 6Beginner
Key Concepts of Direct, Plan and Improve · Differentiating Key Concepts
Which of the following BEST describes the relationship between 'Strategy' and 'Tactics' in the context of DPI?
Show answer & explanation
Correct answer: D
Strategy is the high-level plan to achieve long-term objectives (e.g., 'Become the market leader'). Tactics are the specific, shorter-term actions and plans used to execute the strategy (e.g., 'Launch a mobile app in Q3').
Ready for the real thing?
The full ITIL4-DPI simulator has every exam-style question, timed mode, and instant scoring.