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Description
ITIL 4 Foundation is the usual first certificate in IT service management, and you don't need any formal prerequisites to sit it. ITIL4-FND replaced the v3 Foundation and leads on to the ITIL 4 Specialist modules. The ITIL practices, the guiding principles and key service management concepts make up most of the practice questions.
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ITIL4-FND Questions
Study from 133 practice questions aligned to the latest ITIL4-FND objectives.
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Frequently asked questions
Everything you need to know about prepping for ITIL4-FND.
What is the ITIL4-FND exam format?
How much does the ITIL4-FND exam cost?
What topics are on the ITIL4-FND exam?
- ITIL Practices - Detailed Understanding (7 Practices) (42.5%)
- ITIL Practices - Purpose and Key Terms (15 Practices) (17.5%)
- The ITIL Guiding Principles (15%)
- Key Concepts of Service Management (12.5%)
- The Four Dimensions of Service Management (5%)
- The Service Value Chain (5%)
- The ITIL Service Value System (SVS) (2.5%)
How should I prioritize the ITIL4-FND syllabus?
What are the prerequisites for ITIL4-FND?
How to study for the ITIL4-FND exam?
- Study tips:
- Focus heavily on the 7 ITIL practices in detail (Domain 7) as they account for 42.5% of exam marks (17 out of 40 questions)
- Memorize the exact definitions of key terms (service, utility, warranty, customer, user, sponsor, etc.)
- Understand the difference between related concepts: outcome vs output, incident vs problem, known error vs problem, utility vs warranty
- Learn all seven guiding principles and be able to apply them in scenario-based questions
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When was ITIL4-FND released and when does it retire?
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