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Description
Of the ITIL 4 Practice Manager modules, ITIL4-MSF is the one closest to your daily work if you run a service desk or handle incidents and problems. You'll need ITIL 4 Foundation, or the Managing Professional Transition certificate, plus accredited training. The practice test focuses on incident and problem management, service requests, the service desk, and monitoring and event management.
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ITIL4-MSF Questions
Study from 160 practice questions aligned to the latest ITIL4-MSF objectives.
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Frequently asked questions
Everything you need to know about prepping for ITIL4-MSF.
What is the ITIL4-MSF exam format?
How much does the ITIL4-MSF exam cost?
What topics are on the ITIL4-MSF exam?
- Incident Management (INM) (20%)
- Service Desk (SD) (20%)
- Service Request Management (SRM) (20%)
- Monitoring and Event Management (MEM) (20%)
- Problem Management (PRM) (20%)
- Cross-Practice Integration: Monitor, Support, and Fulfil
How should I prioritize the ITIL4-MSF syllabus?
Who should take the ITIL4-MSF exam?
How to study for the ITIL4-MSF exam?
- Study tips:
- Focus on understanding the distinction between the five practices, especially the differences between incidents, problems, service requests, and events
- Master the specific processes for each practice: INM has 2 processes, MEM has 3 processes, PRM has 4 processes, SD has 3 processes, SRM has 2 processes
- Study how each practice integrates into organizational value streams
- Understand the ITIL guiding principles and how they apply to each practice's success recommendations
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When was ITIL4-MSF released and when does it retire?
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