Plat-UX-101 Sample Questions & Answers
Declarative design on standard and custom objects takes the largest share, alongside researching and discovering user needs, shaping a visual identity and brand feel, mapping customer journeys, usability sessions, and Lightning Design System patterns.
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- Question 1Intermediate
Testing · Tree Testing and Prototyping
A UX Designer is defining the information architecture for a complex Experience Cloud site. They want to validate if the proposed category structure makes sense to users before building the navigation menu. Participants will be given a task (e.g., 'Find the return policy') and asked to click through a text-based hierarchy to locate it. Which testing method is this?
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Correct answer: C
Tree Testing is a usability technique for evaluating the findability of topics in a website. It is strictly text-based and removes visual design influence, focusing solely on the navigation structure/hierarchy.
- Question 2AdvancedSelect 2
Human-Centered Design · Service Design and Relationship Design
Which of the following are core principles of 'Relationship Design' that a Salesforce UX Designer should prioritize to foster social connection and engagement? (Select TWO)
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Correct answers: A, D
Compassion is a key mindset of Relationship Design, focusing on seeing and acting to alleviate suffering and building connection.
Intention is a core mindset of Relationship Design, ensuring that design decisions are deliberate and values-driven rather than accidental.
- Question 3Intermediate
Declarative Design · Page Layouts and Dynamic Forms
A sales team complains that the Opportunity record page is cluttered. They only need to see the 'Negotiation Notes' field when the Stage is set to 'Negotiation/Review'. Which declarative feature is best suited to solve this?
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Correct answer: D
Dynamic Forms allow granular control over fields on a Lightning Record Page. You can set visibility rules on individual field components so they only appear when specific criteria (like Stage = Negotiation/Review) are met.
- Question 4Beginner
Salesforce Lightning Design System (SLDS) · Framework
True or False: In the Salesforce Lightning Design System (SLDS), utility classes are designed to be used primarily for complex component logic rather than simple layout and spacing adjustments.
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Correct answer: B
False. SLDS utility classes are single-purpose classes specifically designed for simple, repetitive styling tasks like margins, padding, alignment, and typography, not for complex component logic.
- Question 5Intermediate
Declarative Design · Global Elements, Utility Bar, and Path
A Service Cloud consultant wants to ensure that support agents can easily see the 'Escalate' action on the Case record page without opening a dropdown menu. Where should this action be placed in the Salesforce Lightning interface to be most visible?
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Correct answer: B
The Highlights Panel on a record page displays the first few actions directly as buttons. Placing 'Escalate' at the top of the 'Salesforce Mobile and Lightning Experience Actions' section in the page layout ensures it appears as a primary button.
- Question 6Beginner
User Experience (UX) Fundamentals · Eye Path Tracking
A UX Designer is analyzing the 'Z-Pattern' layout for a landing page. Which user behavior does the Z-Pattern primarily accommodate?
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Correct answer: D
The Z-Pattern describes how users scan pages that are not text-heavy (like landing pages). The eye moves from top-left to top-right, cuts diagonally to bottom-left, and then across to bottom-right.
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