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Description
ACP-420 is written for the admin who builds the request types, queues and portal your service desk agents rely on. You'll work through customer-facing request types and forms, agent queues and SLAs, user roles and permissions, and automation rules in the practice test. It replaces the retired ACP-400 as Atlassian's Certified Professional exam for service projects, and a year of admin experience is recommended first.
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ACP-420 Questions
Study from 135 practice questions aligned to the latest ACP-420 objectives.
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ACP-420 is part of the Atlassian certification pathway. See how this exam connects to your long-term career goals.
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Frequently asked questions
Everything you need to know about prepping for ACP-420.
What is the ACP-420 exam format?
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What topics are on the ACP-420 exam?
- Configure Customer-Facing Features (21%)
- Configure Agent-Facing Features (19%)
- Distinguish Among Users, Project Roles, and Permissions (16%)
- Configure the Customer Portal and Notifications (12%)
- Manage Automation Rules (11%)
- Utilize Specialized Capabilities for Adding Context to Tickets (9%)
- Configure Reporting (7%)
- Manage the Knowledge Base (5%)
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