CMQ-OE Sample Questions & Answers

Situational leadership is applicable when:I: One approach does not meet every situationII: A new person on the job requires a lot of directionIII: A new process has been introducedIV: The performer has mastered the task assigned A.II and III onlyB.IV onlyC.I, II, III, and IVD.III only

Which of the following is not usually a role of a manager? A.Selects people to fill job vacanciesB.Mentors a potential candidate for managementC.Determines the legality of a supplier–partnership agreementD.Organizes the work to be done

The most effective approach for initiating a breakthrough process reengineering effort would be to: A.Hire an external consultant to direct the planning and implementation of the process changeB.Form a cross-functional project team to carry out the process changeC.Appoint a change agent/sponsor, select a project manager, develop a preliminary plan (including feasibility analysis), obtain funds for detail planning, form a cross-functional project team, plan project details, obtain approval, and implement project. Retain an experienced external consultant as an advisor on issues where internal expertise may be lacking.D.Create an awareness of the need for change and communicate a vision of what the change will accomplish

An important benefit of using an internal change agent versus an external change agent is to: A.Guarantee reduction of the cycle time for quality improvement because the internal change agent already knows what needs to be done and how to do it.B.Set more goals for improvement because the internal change agent has a greater interest in the outcome.C.Gain greater support for change from a respected leader who understands the company’s key business factors and the need for change.D.Better protect the needs of all stakeholders by providing feedback to top management that is nonthreatening and more objective.

Studies in the healthcare field have identified stethoscopes as one major cause of patient infections. To combat this cause, all healthcare professionals are urged to sterilize their stethoscopes before and after using with each patient. What approach would be best to ensure that this happens? A.Provide dispensers with sterilization pads at the entrance to all patient rooms, examining rooms, labs, and operating areas. Periodic unscheduled audits will be taken of the number of pads used. Praise or reprimand will be given based on audit findings.B.Same as A above except each wrapper includes a coupon for entering a weekly drawing for a prize of one’s choice, and no audit will be conducted.C.Same as A above, except wrappers are saved and turned in to supervisor/ department head at end of each shift and no audit will be conducted. Cooperating professionals will receive positive reinforcement for taking action, regardless of number of wrappers submitted.D.Professionals working in each unit will be allowed to design their own unit’s nonmonetary incentive/reminder for participating in the stethoscope sterilization initiative.

Which of the following is not a type of organizational structure? A.StrategicB.ProcessC.CollateralD.Matrix