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Description
If you set up incident, problem and change management on ServiceNow, CIS-ITSM is the implementation specialist certification that many consulting roles and partner programs ask for. A current System Administrator certification comes first. The practice test covers incident management, change and release, the service catalog and requests, and problem management.
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CIS-ITSM Questions
Study from 159 practice questions aligned to the latest CIS-ITSM objectives.
Pathways to Success
CIS-ITSM is part of the ServiceNow certification pathway. See how this exam connects to your long-term career goals.
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Frequently asked questions
Everything you need to know about prepping for CIS-ITSM.
What is the CIS-ITSM exam format?
How much does the CIS-ITSM exam cost?
What topics are on the CIS-ITSM exam?
- Incident Management (25%)
- Change and Release Management (25%)
- Service Catalog and Request Management (25%)
- Problem Management (15%)
- Knowledge Management (5%)
- Configuration Management Database (CMDB) (5%)
How should I prioritize the CIS-ITSM syllabus?
Who should take the CIS-ITSM exam?
How to study for the CIS-ITSM exam?
- Official resource: ServiceNow — CIS-ITSM Certification Page
Is the CIS-ITSM exam active in 2026?
How long is the CIS-ITSM certification valid?
When was CIS-ITSM released and when does it retire?
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